Privacy Policy

1. Introduction

Welcome to LocalRankAI. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (email address, password)
• Business profile information (business name, location, industry)
• Payment information (processed securely through Stripe)
• Customer reviews and responses you manage through our platform
• Communications with our support team

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Usage data (features accessed, time spent, actions taken)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies

2.3 Third-Party Platform Data

When you connect your Google Business Profile account, we collect:

• Customer reviews and ratings from connected platforms
• Business information from your profiles
• OAuth tokens to maintain the connection (stored securely)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate AI-powered review responses
• Process your payments and manage subscriptions
• Send you service updates and notifications
• Respond to your requests and provide customer support
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., Stripe for payment processing, Supabase for data hosting)
• Connected Platforms: When you post responses to reviews, these are sent to the respective platforms (Google)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication and authorization systems
• Regular security audits and updates
• Restricted access to personal information
• OAuth tokens are encrypted and never exposed to the client

6. Your Privacy Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Disconnect third-party platform integrations at any time
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at privacy@localrankai.com

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze site traffic and usage patterns

You can control cookies through your browser settings.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: